TERMS & CONDITIONS
Please take a few minutes to read through these (long but important) terms and conditions before placing an order with ARC Jewellery and drop me a message if you have any questions.
Ordering & Our Products
When placing an order for goods from one of the ARC Jewellery shops linked to this website you, the customer, are entering into a contract with ARC Jewellery, for us to supply you with the goods described at the price stated. The contract becomes binding upon our acceptance of your order (via email) in which case the following terms and conditions will apply.
All contracts with ARC Jewellery are subject to UK Law.
Each item of jewellery is individually handmade using quality materials. Most of my jewellery is made to order. As each piece is individually crafted by hand the item received will vary very slightly from the one shown; as is the nature with handmade goods, no two are ever absolutely identical. It will however be a good and close representation of the original design.
Some pieces are a 'one off' in which case the item shown in the product photographs is the actual one that you will receive.
Orders will be packaged in either a pretty organza bag or a presentation box so that they are ready to give as a gift. All orders are shipped with Royal Mail. UK orders are shipped by 1st class post and worldwide orders are shipped by Standard International post, unless otherwise stated or if a postage upgrade is requested.
Each item of jewellery is handmade using quality silver (Sterling 925 or Argentium 935). The only pre-made sterling silver components used in ARC Jewellery designs are chains, ear scrolls (stud earring backs) and pin protectors (the small cap at the end of a pin brooch).
Other component parts may be beads, glass, semi-precious stones, shell, pearl, pottery or enamel.
All other silver components are handmade by me in my workshop. All items that exceed 7.78 grams are hallmarked at the London Assay Office and will incorporate the initials ARC; this is my unique makers mark registered with the London Assay Office.
Prices and Payment
Payment can be made by either credit or debit card or by Paypal.
VAT is not added at any stage.
When an order is placed for items or services not listed in the ARC Jewellery shops (e.g. alterations, repairs, postage upgrades or custom orders) a Paypal invoice will be issued by email, this can be paid using a credit, debit card or Paypal balance via the Paypal website.
For more information about PayPal please visit the PayPal website.
Goods will not be shipped until payment is received in full.
Prices shown are subject to change at any time without prior notice.
International customers are responsible for any customs duty, import tax or state tax that may apply. These costs are not included in the price of the item.
Please ensure that the delivery address provided with your order is complete and accurate (including house name, number, PO box number, street name, postcode or zip code etc..).
ARC Jewellery cannot take responsibility for items that are not delivered because an incomplete or inaccurate address was provided.
If goods are returned as undelivered there will be additional postage charges to pay for the order to be re-shipped.
If an item is not received and needs to be re-shipped it will be sent to the original address on the order only. Shipping to an alternative address will be treated as a new order.
If the original address proivided was incorrect or needs to be changed or amended, this is treated as a complete new order and full charges (item & postage) will apply.
Returns and Refunds
We hope that all our customers will be completely happy with our products and service; that is always our aim. However, should you be dissatisfied with either then please read the ‘Returns and Refunds’ terms below and contact us immediately so that we can quickly resolve any issues.
Change of mind…
We always ask our customers to read the information provided carefully to ensure that the size, colour and description of the item being purchased meets their requirements.
If however you change your mind about the goods you have ordered you have 14 days, from date of receipt, to contact us in writing to request a refund. Please send an email to firstname.lastname@example.org providing full details of your order and why you wish to return the item.
We will send you an acknowledgement email confirming the return address to use.
Items should be returned within 14 days, in the original gift box/bag and suitable outer packaging (i.e padded envelope or box). We would strongly recommend using Royal Mail Special Delivery so that the item being returned is insured, tracked and a proof of receipt signature can be obtained.
Royal Mail do not insure or provide compensation for sterling silver jewellery items that are lost or damaged when using standard post (1st or 2nd class) or ‘Signed for’ services.
ARC Jewellery cannot take responsibility for goods lost in return transit and we are unable to offer a refund for goods that are lost or damaged during return transit unless the recommended postal service was used. Please ensure that goods being returned are suitably packaged and clearly and correctly addressed.
Any item being returned must be unworn, in its original condition and suitable for resale. If it does not meet these criteria we have a right (under the Distance Selling Regulations/UK Law) to deduct monies from any refunds where goods show signs of diminished value.
A refund will be carried out within 14 days of receipt of returned goods. The refund will be processed via the original payment source only. Once the refund is actioned it may take a further 3-5 days or so to reach the destination account.
The refund will not include the cost of return postage, this is the responsibility of the customer.
We will confirm the refund details to you in writing by email.
Exceptions to the above
Custom and bespoke orders are exempt from cancellation/return unless they are found to be faulty due to an error on the part of ARC Jewellery.
Terms of refund for faulty items
Once a refund is agreed it is the responsibility of the customer to ensure that goods are returned to us in a timely manner and ideally in the original packaging.
Quality of goods is very important to us. If your item of jewellery is faulty in any way then please contact us as soon as possible so that we can rectify this.
Depending on the circumstances, the customer may be entitled to a repair, replacement or a full or partial refund. Fault reports will be dealt with on a case-by-case basis.
• Unfortunately we cannot refund items damaged or lost in transit to ARC Jewellery. Compensation must be sought from the carrier or postal service used. We would strongly recommend using Royal Mail Special Delivery for this reason.
• Refunds will only be made to the customer’s original payment account, this will happen within 14 days of receipt.
Please Note that...
• Items that are damaged through wear & tear, alteration or improper use cannot be refunded.
• Willful or malicious damage to goods voids all rights to a refund.
Please contact us immediately if you have any queries regarding returns, repairs or refunds.
We aim to provide as much information as possible about each of the products for sale on our online shops by displaying several photographs of the jewellery and a detailed description including colours and approximate sizes. Every effort has been made to ensure that the images and text provide an accurate representation of the finished product.
The photographs used are taken close up using a macro lens to show detail and colour. Please be aware of this when ordering and pay attention to the sizes given in the details. If you are unsure and need further clarification please contact us before ordering.
Please be aware that colours shown will be entirely dependant on the set-up of your monitor or device so cannot be 100% guaranteed.
The images displayed on our website MUST NOT be used by others for any purpose without the prior written permission of ARC Jewellery.
All jewellery designs and all other site content are Copyright © Angela R Connah ARC Jewellery and must not be reproduced without prior written permission. All rights reserved.